Spaving is easy, and it's even easier when you have the clarity, confidence and answers you need.
Spave® deducts micro-amounts (“Spavings”) from your primary checking account and distributes them to your selected charities and savings. Whenever you make a purchase using your debit card, credit card or checking account(s) linked to the Spave app, a round-up, a fixed amount, or percent that you define is deducted from your checking and automatically distributed to your selected Giving and Saving accounts.
Spavings are calculated from the transactions of your primary checking account and other spending accounts linked to the Spave app.
By linking your banking accounts, you're creating a personal ecosystem that seamlessly balances your spending, your saving, and your giving—empowering you to live the life you choose, save for the things you care about and help make the world a better place. Spave gives you control, choice, and convenience to impact your community on your terms."
We have established an overdraft protection threshold so that if there is $25 or less in your checking account, we will not initiate the transfer(s). Once your account has funds available, your Spavings will resume deducting on a weekly basis as scheduled. You can also limit the amount of Spavings that are deducted from your checking account per transaction.
Email and text messages may take a few minutes to reach you. If you still don't receive a code after a few minutes, tap “resend code” and we will send you another code. If you are still not receiving a code, please send us an email at support@spave.io.
We are aware that some Spave mobile app screens are not displaying properly on all mobile devices, especially if the font size has been modified from the device's default font size. Until we have this fixed on all screens, if you encounter this, please reset your mobile device's font size to the default size. On Android devices, this is in the device Settings>Display>Display size and text. On Apple devices, this is in Settings>Display & Brightness>Text Size.
You can reset your password by tapping on “Forgot password” on the login screen. You will receive a verification code in the email you provided. The verification code can be entered in the App allowing you to create a new password.
From within the app, you are able to reset your password by tapping on the menu bars in the upper left corner, select, “Profile” and then select “Login”. Enter your current password, enter and confirm your new password, and Save your changes.
Your linked accounts can be found by tapping on the menu bars in the upper lift corner and then selecting "Financial Accounts".
The Spave app allows linking multiple checking accounts, savings accounts and spending cards. If you would like to Spave to save, you can create a Spave savings account with funds FDIC insured and securely held at Veridain Credit Union.
Yes, you can change your primary checking account, which is where funds are withdrawn from. On the Home screen, tap on the menu in the upper left corner, and select "Financial Accounts". On the tile of the checking account that you want your spavings withdrawn from, tap on the three dot menu and select the checkbox to “Set as Primary.” Save your changes. When you are returned to the Linked Accounts screen, the checking account you selected to have funds withdrawn from will be highlighted and have a checkmark to the right of the nickname, indicating it is your primary checking account.
On the Home screen, tap the menu in the upper left corner, and select "Profile". Tap on the “Deactive my Spave profile” button at the bottom. THIS ACTION IS IRREVERSIBLE, so please ensure you no longer want to use the Spave app.
We’re sorry to see you leave and would appreciate if you would provide feedback and a reason for leaving to support@spave.io.
Spave will collect and maintain your giving amounts each week, and a transfer will be initiated every month to your charity. Transfers from your account may take up to one week to complete.
Your donations are 100% tax-deductible.* Nonprofits pay nothing to be found or receive funds through Spave. 3.5% of your donation goes to our database platform partners. 6.5% goes to keeping the Spave platform secure. 90% goes to the organizations you support.
*Your Spave Giving dashboard will show your total giving and the amounts given to each cause you support. Every January you’ll receive a year-end giving statement and a receipt for tax purposes.
Spave will collect and maintain your giving amounts each week, and a transfer will be initiated every month to your charity. Transfers from your account may take up to one week to complete.
Our network of charities includes over 1.5 million accredited charities and growing. To dive deeper, visit our Nonprofit Network page.
There is no maximum amount you can give or save. However, if we identify that there is a transaction scheduled for an amount greater than your primary checking account balance minus $25, our overdraft protection will prevent the transfer from occurring.
Your spaveNOW donations can be viewed by tapping spaveNOW in the bottom navigation. You can view individual spaveNOW donations by tapping on the down arrow for each nonprofit.
Donations made are final and cannot be reversed. Please contact support at support@spave.io to discuss any questions you have.
Each January, Spave emails each user a customized, comprehensive tax receipt that covers all of their charitable giving through the Spave app. This year-end tax email is your official tax receipt. One hundred percent (100%) of the donations you made through the Spave app is tax deductible.
That’s one of the many perks of using Spave — you don't have to keep receipts for individual donations and/or individual charities/nonprofits you've contributed to. Spave automatically compiles all of that information into one simple tax report. Please ensure that you don't double count a donation if you receive a thank-you or acknowledgement directly from the non-profit.
Saving with Spave
Spave will collect your savings amounts each week, and a transfer will be initiated every Tuesday to your savings account. The definition of the week is the prior Saturday-Sunday. Transfers may take up to one week to complete.
There is no maximum amount you can give or save. However, if we identify that there is a transaction scheduled for an amount greater than your account balance minus $25, our overdraft protection will prevent the transfer from occurring.
You can pause your savings Goal by tapping on the stop icon (square within a circle) to the right of the Goal name and confirm that you wish to pause the Goal. To restart a Goal, navigate to the Paused Goals by tapping on "Paused" at the top of the My Goals screen. Tap on the start icon (right arrow within a circle) to the right of the Goal name to restart the Goal.
You can cancel your savings Goal by changing the end date by tapping on the three dot menu and then saving your changes. Once a Goal is completed, it can not be restarted. However, you can create a new Goal.
If there is a Savings Goal balance, it can be withdrawn from the Spave Savings account and transferred back to the originating checking account by tapping the “Withdraw” button and confirming the balance amount to be transferred.
It will always be your choice to decide how much money you want to give or save—it's all up to you! To set your financial guardrails, navigate to the "Goals" screen on your account, located on the bottom navigation bar. Click the three dot menu to the right of the Savings Goal name. Next you will see the option to edit the minimum and the maximum dollar amounts you wish to save. The minimum dollar amount must be $1 or more. After your selection is complete, click "Save Edits".
Privacy & Security
We take security very seriously; protection of your privacy and data security is vital to us. We have taken extreme measures to validate each user, their accounts and to protect personal data within all aspects of our infrastructure and user experience. We have implemented the same level of security that your bank does.
Maintain
We have strong encryption deployed both for data storage as well as API invocation. Along with SSL certificates and access controls in place, we keep your data safe and secure.
Protect
Our technology development is led by industry leading, world-class firm with cyber security expertise. Back-end services are built on AWS Cloud Infrastructure which meets PCI, SOC compliance requirements.
Data Transmission
We use 256-bit encryption and SSL (Secure Sockets Layer) to transmit data through our app and it is never stored on your mobile device. Strong data access control assures only authorized personnel have access to the data. We also ensure the same intense bank-level security standards, policies and protocols are adhered to among our accredited integration partners.
Access Controls
We have strong access controls in place which makes it possible to have access to resources only by authorized users. Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to third-party infrastructures. All application and user access logs are stored centrally and actively monitored.
Fraud Detection & Controls
Our services are deployed on a highly secured AWS platform architected with all security controls in place to avoid, rapidly address and proactively resolve identified issues.
For more information about the safety and security of Spave, visit our Security page.
Yes, Spave needs to obtain basic personal information, such as: name, address, date of birth and the last four digits of your social security number. This information is required to perform a Customer Identification Program, also known broadly as “KYC,” or “Know Your Customer.” The purpose of performing this due diligence is to verify the identity of individuals wishing to conduct a financial transaction, while also giving a reasonable understanding of the type of activity in which each customer will engage. This verification is done by our integration partner, Dwolla. Spave® is committed to maintaining the security, confidentiality and integrity of all personal information about our users. We do not sell or share your personal information to anyone, for any reason. All communication data between Spave® app and our servers, as well as integration to our strategic partners, use bank-level encryption protocols. For more information about our security, visit our Security page.
Please send an email to support@spave.io and we will deactivate your account.
Partnerships
Partnering with Spave is easy! Nonprofits are encouraged to download and use the free SpaveKit so their supporters can know Spave is a giving option to donate to their specific nonprofit. If you have additional questions, please contact us. Once we receive your inquiry, a member of our team will reach out with next steps promptly.
We're excited that you're interested in partnering with us! The first step is to reach out to our team via the form on our Contact page. Once we receive your inquiry, a member of our team will reach out with next steps promptly.
The free SpaveKit is loaded with turnkey marketing assets to help you drive donations through Spave. Utilize the SpaveKit digital resources to get the word out and make it easier than ever for your supporters to donate to your cause through the Spave app.
These FAQs are a great resource to responding to common inquiries as your audiences get started with the Spave app. If you run into more advanced questions, feel free to contact us for additional support.
